Returns & Refunds

Policy Overview

MotorVault aims to provide a structured, transparent returns framework that balances customer satisfaction with product integrity, fraud prevention, and operational practicality. This policy applies to eligible physical merchandise purchased through our website and is intended to supplement, not override, any rights that may arise under applicable consumer law.

Because many automotive parts are condition-sensitive, compatibility-sensitive, or installation-sensitive, return eligibility may depend on packaging integrity, product condition, and the nature of the item purchased.

30-Day Return Policy

We want you to be satisfied with your purchase. Subject to the conditions below, you may request a return within 30 days of delivery for eligible items. Return requests initiated after this window may be declined unless a separate warranty remedy or consumer right applies.

Return Eligibility

Items must meet the following conditions to qualify for return consideration:

• Purchased within the last 30 days and not marked as final sale or non-returnable.
• Unused, uninstalled, and in original condition, free from fluid contamination, damage, or wear.
• Returned with original packaging, accessories, documentation, and any included promotional items where applicable.
• Accompanied by proof of purchase, such as an order number or receipt.

How to Return an Item

1. 1. Request Return: Log in to your account or contact support to request authorization for the return.
2. 2. Receive Instructions: We will provide return instructions and a prepaid return label, so return shipping is free.
3. 3. Package Securely: Pack the item carefully to avoid transit damage and include all required accessories and documentation.
4. 4. Inspection and Resolution: Once received, we inspect the item and determine whether a refund, replacement, or other resolution is appropriate.

Refund Timeline

Refunds, when approved, are processed as follows:

• Processing: typically 5-7 business days after the returned item is received and verified.
• Credit to Account: additional time may be required for your bank or payment provider to post the funds.
• Charge reversals: card issuers may require one or more billing cycles before the credit appears.

Exclusions

The following items are generally not eligible for return, except where required by law or where a separate written authorization has been issued:

• Used, installed, modified, or damaged items.
• Items returned without original packaging or essential accessories.
• Custom, personalized, special-order, or non-stock items.
• Digital products, software, or services already rendered.
• Items explicitly designated as final sale, clearance, or non-returnable.

Defective or Damaged Items

If you receive a defective, damaged, or materially incorrect item, please notify us promptly with photographs and a description of the issue. Where verified, we may offer a replacement, repair, partial credit, or full refund depending on the circumstances and inventory availability.

Please contact us as soon as possible so we can assess the issue and provide the appropriate resolution path.

Inspection Rights

We reserve the right to inspect all returned merchandise before issuing a refund or replacement. If an item shows signs of use, missing components, physical alteration, or improper packaging, we may reject the return or issue a reduced refund to reflect diminished value where permitted by law.